A NEW self-checkout trick has forced some retailers, including Walmart and Kroger, to take drastic action.
Known as “passing around,” Wegmans announced a major change to its self-analysis app.
The trick of the pass trick is when customers simply don’t scan the item.
This is one of the few common tricks that customers use during self-checkout.
The rise of these tricks led Wegmans to abandon his SCAN app.
The app allowed customers to scan and bag purchases in Wegmans, but it will no longer be available after incidents of theft or not being scanned properly, according to WYRK.
Wegmans sent the following email notice to customers: “Hello, As a valued customer and user of our SCAN app, we are writing to inform you that from Sunday September 18th the SCAN app will not be no longer available from Wegmans.
“At the start of the pandemic, we quickly rolled out our SCAN app to provide a contactless in-store shopping option.
“SCAN users have told us they love the app and the convenience it offers. We love it too and have tried many tweaks to keep it that way.”
SELF-CHECKOUT FLIGHT IS ‘EASY’
Criminologists at the University of Leicester said people who wouldn’t normally steal would do so at the self-checkout simply because it’s easy.
It’s not that these shoppers have a plan to steal, but rather that they decide to grab something at the end of their shopping spree.
“People who traditionally have no intention of stealing [might realize that] when I buy 20, I can get five for free,” one retail employee told researchers.
Barbara Staib, director of communications for the National Association for the Prevention of Shoplifting, told the outlet, “Most shoplifters are actually law-abiding citizens.”
“They would chase you to give you back the $20 bill that you dropped, because you are a person and you would miss that $20.”
However, the lifeless self-checkout “gives a false sense of anonymity,” Staib said.
“It apparently allows people to shoplift.”
In a survey by When Voucher Codes Pro, nearly 20% of 2,634 respondents admitted to stealing from self-service checkouts and more than half of those said they did so because detection by the store security was unlikely.
In a more recent Forbes article, Adrian Beck, professor of criminology at the University of Leicester, said: “Normal shoppers can become very emboldened by the cloak of excuses that surrounds self-checkout.”
However, sometimes shoppers really don’t want to steal the self-checkout.
Matt Redwood, director of advanced self-service solutions at Diebold Nixdorf, whose self-checkouts are used by retailers like Ikea and Lidl, stressed the importance of accidental theft.
“Making sure that we don’t alienate that client is really important. Because maybe they made a mistake,” Redwood told Forbes.
“What we don’t want to do is treat them like thieves and ultimately give them a bad experience so they don’t come back to this store.”
Accidentally stealing from the self-checkout is more common than you might think.
In an exclusive interview with The US Sun, a counselor from Arizona said she’s seen many of her clients get accused of shoplifting just for missing an item during checkout.
“There was a particular Walmart here in Tucson that I got a lot of customers [from] …it’s an average of two to three a week,” Barger said.
These buyers come from all walks of life. They are doctors, teachers and business owners. Barger hears the same story – “they forgot to scan something very small,” she said.
In an earlier statement to the US Sun, Walmart said, “Combating in-store theft is a challenge for all retailers, including Walmart. To help, we continually invest in the people, programs and technology for stores that combat this issue.
“If customers have any questions or difficulties using our self-checkouts, we encourage them to seek assistance from our associates who manage this area.”