The world’s best airlines for 2022, according to Skytrax

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London (CNN) — From Covid to chaos, it’s been another bumpy year for the aviation industry. Across much of the northern hemisphere, the busy summer season has been beset with delays and cancellations, while in the United States, new research this week found that air passenger satisfaction is down In all areas.

Still, as we enter the calmer travel months of September and October, there was reason to celebrate in London on Friday, as industry leaders gathered at the Langham Hotel for the Skytrax World Airline Awards 2022 – the first time the event had been held in person since 2019.

Skytrax, a UK-based airline and airport review and ranking site, conducted over 14 million customer surveys in over 100 countries between September 2021 and August 2022 to find out about the airline current favorite in the world.

This year’s winner was no stranger to the podium. Newly crowned Qatar Airways has won the top prize a total of seven times since the awards were introduced in 1999. The Qatari flag carrier also won eight other gongs on Friday, including Best Business Class, Best Business Class Seat and the best business class. Living room dining room. It’s going to be a lot to pack in your hand luggage.

Just two months ago, the carrier took the top spot in’s ranking of the best airlines in the world.

Qatar Airways Group Chief Executive Akbar Al Baker thanked its “incredible employees” for “their continued dedication and drive” and said “winning these awards in the very year we celebrate our 25th anniversary is even more rewarding. “.

Shortly after receiving the award, he told CNN Travel that the secret to the airline’s enduring success was: “Consistent service, a consistent product, constant attention to passengers and absolute dedication from everyone who works in the airline.”

A regular on “best of” lists, Emirates was No. 3 in Skytrax’s 2022 ranking.

Adam Scheck/AP

Singapore Airlines, the new No. 2 global carrier according to Skytrax’s survey, also won nine awards, including Best Cabin Crew, Best First Class, Best First Class Seat and Best First Class Catering. class.

Ryanair surprise

Emirates, the flag carrier of the United Arab Emirates, was in third place and was also awarded for Best Inflight Entertainment, Best Economy Class, Best Economy Class Catering and Best Premium Economy Class Seat.

Japan’s ANA (All Nippon Airways) came in 4th and was also named the world’s cleanest airline: no small feat when two years of Covid-19 have meant customers are particularly attentive to hygiene and cleanliness standards. It also won four other awards, including Best Airport Services.

Australian airline Qantas came fifth in the survey of more than 350 airlines, conducted in English, French, Spanish, Russian, Japanese and Chinese.

Delta Air Lines was the No. 1 airline in the United States, winning six region-specific award categories, while Turkish Airlines was the No. 1 carrier in Europe, winning four awards, including the highly competitive Best Airline in Europe title.

In one of the biggest upsets of the day, Irish airline Ryanair – which has never been afraid to court controversy in its 37-year history – triumphed at the awards for the first time, taking the crown of the Europe’s best low-cost airline. This success with customers must largely be due to its emergence this summer as one of the most reliable airlines in the region, canceling relatively few flights and even offering “relief” flights in July and August to help people blocked by cancellations from their competitors.

Albertine Murasira, a stewardess for RwandAir, which won the award for best airline staff service in Africa, said the award would encourage the carrier to raise its standards even further.

Since it’s an award for “the best employees, it’s a really big win for us,” she told CNN. “It will encourage us to continue to take care of our passengers.”

Skytrax CEO Edward Plaisted said while the awards celebrated the best in aviation, the industry was still grappling with Covid pressure, staff shortages and fuel price spikes caused by the conflict in Ukraine.

“Overall, it hasn’t been the happiest time in many ways,” he told the audience at the ceremony.

Airlines pay no entry or registration fees to be eligible for rewards and all survey and rewards event costs are paid for by Skytrax. For the full list of winners, visit the Skytrax site.

The 20 best airlines in the world in 2022, according to Skytrax

1.Qatar Airways

2. Singapore Airlines

3. Emirates

4. ANA (All Nippon Airways)

5. Qantas Airways

6.Japan Airlines

7. Turkish Airlines

8.Air France

9. Korean Air

10. Swiss International Airlines

11.British Airways

12. Etihad Airways

13.China Southern Airlines

14. Hainan Airlines

15. Lufthansa

16. Cathay Pacific

17. KLM

18.EVA Air

19. Virgin Atlantic

20. Vistara

Qantas is Australia's flag carrier and No. 5 on this year's list.

Qantas is Australia’s flag carrier and No. 5 on this year’s list.

Tino Plunert/dpa/picture-alliance/AP

The best cabin crew in the world

Airlines to Singapore

The world’s best airline cabin cleanliness

ANA All Nippon Airways

The best independent airport lounge in the world

Premium seat

The best business class lounge in the world

Virgin Atlantic

World’s Best Leisure Airline

Sun Express

Best Low Cost Airline in the World / Best Low Cost Airline in Asia

Air Asia

Best low-cost airline in Europe


Best Low Cost Airline in North America

South West Airlines

Best Low Cost Airline in Africa


Best long-haul low-cost airline in the world


The best airlines in the world

World’s Best First Class Airline: Singapore Airlines

World’s Best Business Class Airline: Qatar Airways

The best premium economy airline in the world: Virgin Atlantic

The best economy class airline in the world: Emirates

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