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The Broadway actor thought the fan was recording a play. She was wrong.


A Broadway viewer who said a ‘Hadestown’ actor accused her of taping the musical has received an apology for the ’embarrassing’ misunderstanding. (Watch the video below.)

Audience member Samantha Coleman explained in a tearful Instagram video on Wednesday that she suffered from hearing loss and was actually using a captioning device to follow along better.

Coleman said Lillias White, a Tony winner who started playing Hermes on the show last month, called her at least twice during the performance that day. Coleman sat in the front row.

“I think it’s a misunderstanding but we still need to talk about it,” Coleman said in his Instagram post.

She added that “being publicly ridiculed really hurts” and criticized Broadway for systemic accessibility issues.

“I desperately hope my story can prevent another horrific and embarrassing experience for someone else,” Coleman, who also has progressive vision loss, wrote in the caption. She added: “It was my worst fear and it came true. I don’t know if/when I’ll feel comfortable using a captioning device again.

The production and Jujamcyn Theatres, the chain that owns the Walter Kerr Theater venue for “Hadestown,” apologized and pledged their commitment “to accessibility in all its forms.”

“Yesterday’s incident reminds us that this is an ongoing process requiring constant review and renewal,” theater officials said in a statement to “Today.”

“Providing access is also about educating everyone in the theater on how we can be more supportive,” the theater continued, adding that it was reviewing its policies to prevent future incidents.

The production and theater have apologized to Samantha Coleman.

Bruce Glikas via Getty Images

“Production reached out directly to Samantha earlier today to convey their apologies and thank her for bringing this to their attention so it can be resolved,” theater officials said.

They also invited Coleman back to the house show, according to “Today.”

Tony winning actor Lillias White, pictured in February, allegedly accused a client of using a mobile phone to record "Hadesville" but the hearing-impaired viewer was actually using a captioning device.
Tony-winning actor Lillias White, pictured in February, allegedly accused a client of using a cellphone to record ‘Hadestown’, but the hearing-impaired viewer was actually using a captioning device

Bruce Glikas via Getty Images

“Today” reported that he reached out to Coleman and White but got no response.

Coleman and a rep for White did not immediately respond to HuffPost’s request for comment.



The Huffington Gt

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