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Tesla drivers find they can’t open the

But what if your smartphone app crashes? You could be stranded not being able to use your car, which seems to happen to Tesla owners around the world.

On Friday, a number of Twitter users reported receiving a “server error 500” while trying to use the Tesla app. This indicates that something has gone wrong with an internet server that the app is trying to connect to.

“Still stuck in Seoul,” Jaehwan Cho wrote on Twitter after earlier reporting the server error while trying to use it with his Tesla Model 3.

The Downdetector website showed a significant spike in Tesla server issues reported on Friday around 5 p.m. It is not known exactly how many Tesla owners are affected by the blackout, or how many are excluded from their cars. Tesla, who has not contacted professional media for more than a year, did not respond to a request for comment.

Tesla cars also come with a key card that works like the wireless key fob that many vehicles have today. So in a pinch, Tesla owners can still use it to get into and start their cars. If configured correctly, the phone can also connect directly to the car without going through the internet server. But drivers who relied solely on the app using an internet connection were blocked.

The smartphone app also displays items such as the charge level of the car’s battery and whether it is charging.

Zachary Kiefer, who had been driving an hour from his home in Indiana when the app stopped working, was stuck outside his car for hours. He had lost his key card about a month ago and also had a new phone, he said. He ended up calling AAA but luckily the app started working again before the tow truck arrived.
Tesla’s customer service didn’t seem particularly helpful, he said. “I was pretty disappointed,” he said. “They just didn’t seem to care.”

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