Usa News

Restaurant divides opinion after warning customers with ‘screaming or uncontrolled children’ will be hit with a surcharge


DINERS at a lavish restaurant have been warned they will be slapped with a cash penalty if their children ‘scream or run out of control’.

Angie’s Oyster Bar & Grill in Singapore has come under fire for the surcharge as some customers insist they won’t be returning.

2

Singapore restaurant accuses parents of ‘uncontrolled’ childrenCredit: Newsflash
An SMS from the restaurant sent to a guest who has made a reservation

2

An SMS from the restaurant sent to a guest who has made a reservationCredit: Newsflash

Others, however, defended the policy, saying they “understand” where the managers are coming from.

Bosses at the seafood restaurant said they introduced the £6.26 (10SGD) surcharge around a month ago following a number of complaints from customers.

Those looking to book a table are now hit with a stark warning.

A text message sent to a customer at the restaurant read: “We would like to inform you that we do not have a baby chair available as we are not a kids-friendly restaurant.

The worst boss in the world
Russians flee to border to escape Putin's plea as men are 'dragged out of beds'

“Additional charge for screaming children: All children are welcome to dine at Angie’s. However, screaming/uncontrolled children disturbing other guests will NOT be tolerated. A $10 charge will apply.

“Looking forward to hearing from you.”

Despite complaints about the controversial policy, restaurant patrons doubled down on their rule.

They told local media: “Before this policy was introduced, we received comments or complaints from other customers every week.”

A mother took to TripAdvisor to denounce the rule, giving the restaurant a one-star review.

She wrote: “We wanted to go back to Angie’s so we made a reservation and said we were bringing our child.

“Angie then told us that this is not a child friendly restaurant and that there would be a ‘screaming child supplement’ if a child ‘screamed/uncontrolled’ and that ‘would NOT be tolerated”.

“It was the first time that we were informed of this even though we had been informed on other occasions.

“While I understand that a screaming child would disturb the other guests, I thought Angie could have taken a more polite approach.

“I’m pretty put off by the response. Guess we won’t be going back.”

The bosses responded to the outraged mother saying they “take pride in providing a pleasant environment for all guests”.

‘NO CHOICE’

They added: “Over the past few months we have received an increasing number of complaints of children running around unsupervised or disturbing other tables during the service period.

“Not only is this dangerous as waiters often walk around with hot dishes and sharp cutlery, but it is also disrespectful to other diners who wish to dine in a quiet and comfortable atmosphere.

“In these cases, our team speaks with the parents or guardians and they are almost always able to manage the situation. However, sometimes we experience situations where nothing is done and the matter is completely ignored.”

Bosses insisted they felt they had “no choice” but to impose the sanction.

They added: “It pains us to impose the policy, but it was never our intention to diminish the experience of our customers.”

Nimran Kaur, 34, a mother of two, who has previously visited Angie’s Oyster Bar & Grill, defended the penalty but asked for clarification.

She told local media: “I understand where the restaurant is coming from. But this policy could open the restaurant up to further conflict.

The 5 key factors that determine if YOU will develop fatal type 2 diabetes
I'm being trolled for dressing my son like a girl - there's nothing wrong with his clothes

“If my child makes noise and another table complains, do I get a warning or am I already charged $10?” What if my child calms down after that? And who decides what is too much noise? The director?”

Another restaurant, Anthea Koh, 39, suggested that the restaurant should simply introduce a dining area just for families with young children.



the-sun

Not all news on the site expresses the point of view of the site, but we transmit this news automatically and translate it through programmatic technology on the site and not from a human editor.
Back to top button