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Direct Data Entry: Complaint Submission Methods to Consider

Healthcare companies use the Direct Data Entry (DDE) method to manually enter, correct, and adjust entries. Medicare developed its way of transferring information, and it’s still in use.

Direct data entry

DDE in Medicare Fiscal Intermediate Split System FISS is standard practice in most healthcare facilities. DDE users use it to manually enter, correct, adjust, or void Medicare transactions in FISS. Manual data entry can affect revenue cycle management. DDE’s critical issues are time and data reconciliation.

When submitting complaints via DDE, back-office staff must re-enter the complete data into FISS. This duplication of work takes double the time to file a claim.

When using DDE, the host system may not update claims changes. Therefore, updating in host systems will result in discrepancies in claims.

Electronic data interchange

Electronic Data Interchange (EDI) is defined as the transfer of data from computer to computer. Data is transferred via the appropriate application from one computer to another.

Order management system is an example of EDI. It does not involve any human manipulation. EDI can replace postal mail, fax or electronic mail. Email is also a human-operated electronic method of data transfer. A typical manual process involves paperwork and people.

EDI transactions include invoice for payment or fund transfer, claims status, eligibility, opt-in and opt-out, referrals, benefits coordination, premium, claims, and contact information with the patient/provider.

With the introduction of AI in healthcare, the industry as a whole has transformed.

Advantages of EDI over DDE

Time saving

EDI is a time-saving method through which your staff need not work with passion, while your staff should be motivated enough to make correct entries at a fast pace. EDI does not involve human manipulation, risks of duplication and discrepancies.

Usually, Medicare processes claims on certain days of the month, so properly submitted claims are cleared and the provider obtains accounts receivable. Prompt processing of claims helps maintain revenue cycle management.

Usually, trying to maintain a fast pace of data entry can lead to human error. Your staff must re-enter complete data into FISS, which is time-consuming, but the risks of human error and the risk of out-of-date data lead to delays and discrepancies in the claims process.

Risks of duplication or omission of data

Human involvement increases the chances of human error. Human error involves risks of duplication or omission of data.


EDI documents have a standard format that is machine readable and easily translatable. EDI therefore has a translator, whether it is in-house software or via an EDI service provider.

Easy data distribution

Thanks to EDI, the distribution, retrieval and analysis of data is facilitated between different entities. In 1991, the Working Group for Electronic Data Interchange was first formed by the Secretary of Health and Human Resources.

The goal of the paperless hospital office.

The goal of the US healthcare system is a paperless hospital office. As a result, the hospital’s paperwork has decreased. Additionally, in 1996, the Health Insurance Portability and Accountability Act established US national standards for healthcare EDI transactions.

Cost reduction

Hospitals and healthcare facilities can reduce their paperwork processing costs. With EDI, information is transmitted faster, without printing or compiling reports.


EDI transactions help hospitals enable an organized, compliant, accurate and efficient exchange of healthcare data. These standards apply to transactions with patients and the exchange of health information.

The use of the health EDI simplifies information management methods which are an opportunity for healthcare providers to provide better care at lower cost.

Privacy and Security

Data security is an important concern of the healthcare industry as it involves health information of the masses. HIPPA-compliant EDI ensures secure data transfer.

Healthcare EDI helps systems pass information between healthcare providers and payers.

Or insurers. EDI transactions are end-to-end encrypted as these transactions are only accessible to authorized users. These transactions support the secure management of health data without any human manipulation. EDI minimizes errors in insurance claims, shipping and billing address errors, and document errors.

EDI is useful for insurance claims. It is an efficient documentation tool that supports error-free documentation. This reduces the risk of errors in the attachment, email id, etc. In addition, EDI simplifies and automates the request submission process.

IDE in denials helps support reduce denials and rejections of claims. Rework for reduced claims. EDI can process several claim files at the same time. As a result, revenue cycle management becomes easy.

EDI for patients: EDI has many advantages. It helps every stakeholder in healthcare. For patients, EDI speeds up processes. After approval of patients’ rights to access their health information, patients will be able to know the diagnosis.

Second, if EDI speeds up the claims process, it is much easier for patients to pay dues and change consultants.

You can reap the maximum benefits from EDI if you use data-centric solutions appropriate to the size and culture of your organization.

Data-Centric Healthcare EDI

Suppose you plan to install EDI in your establishment. In this case, you need to consider critical factors such as security level and compliance with multiple systems or solutions, ease of use, and time management.

Healthcare EDI systems offer organization of healthcare data through HIPPA EDI transactions. Therefore, EDI requires a platform that can organize a huge amount of data in an automated way. It also helps sort out the good information from the bad with the automated set models.

Companies like Medifusion provide platforms, systems, value-added services, and data-centric solutions for managing healthcare data. Enable data-centric healthcare EDI to achieve data security benefits and maximum cost efficiency.

Technological progress in the field of health

Technological advancements in the healthcare industry are affecting data management. For example, telehealth has often replaced face-to-face meetings with the care provider.

To keep pace with these technology trends, EDI systems must be supported by a data-centric platform that guarantees data quality and security. Partnering with the third-party developer will help you ensure efficiency, effectiveness, patient satisfaction, and overall cost-effectiveness.

Additionally, the tools and software help providers engage patients (medifusion dotcom) and attract new patients to their practices.

To become a competent health institute, you need to implement modernized technology.

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