American Home Shield odds at a glance
A residential warranty is a yearly renewable service contract that gives you peace of mind and protection in the event of a failure of one of your major systems or appliances. The significant expense of repairing or replacing many home systems and appliances can be significantly reduced by purchasing a home warranty. A home warranty supplements your home insurance by covering risks that your standard home policy does not cover.
American Home Shield is a home warranty company that has been around for 45 years and still going. It was the first company in the country to offer homeowners wear and tear protection that home insurance doesn’t cover. The high cost of repairs to home systems and appliances not protected by insurance can be covered by home warranty plans. The Memphis, TN-based company offers three home warranty options and three real estate warranty plans across the United States.
AHS offers three types of home warranty plans: the ShieldPlatinum plan, the ShieldGold plan, and the ShieldSilver plan. You can also create your own strategy. If you create your own warranty plan, you can choose from all available options for systems, devices, and combo plans. The options for commercial service fees are $75, $100 and $125.
AHS offers three home plans in addition to its home warranty coverage: ShieldEssential, ShieldPlus, and ShieldComplete. For all real estate plans, the commercial service fee is $75.
|COVERED||ShieldPlatinum plan||SheildGold Package||Blueprint ShieldSilver|
|Roof leak repair||X||X|
|Built-in exhaust, ventilation and attic fans||X||X|
|Main circuit breaker and fuse box panel||X||X|
|Doorbells and chimes||X||X|
|Interior power lines||X||X|
|Garage door openers||X||X|
|Indoor plumbing lines||X||X||X|
|Faucets and valves||X||X||X|
|Hot tub motor and components||X||X||X|
|Instant hot/cold water dispensers||X|
|ADD-ONS AVAILABLE FOR ALL PLANS|
|Pool or spa|
|Discounted heat or air conditioning tune-up||One included||$75||$75|
|Air Filter Discounts||From $5.25 each||From $5.25 each||From $5.25 each|
|AC condenser||Unlimited||$10/lb. covered||$10/lb. covered|
|Roof Leak Repair Limit||$1,500 per year||To add||To add|
|Device limit||$6,000 per device||$3,000 per device||Not covered|
|Code Violations, Permits and Modifications||$1,000 per year||Not covered||Not covered|
Real estate projects
|Air conditioning with ducts||X||X||X|
|Heating with ducts||X||X||X|
|Plumbing (including stops)||X||X||X|
|Insufficiently maintained equipment||X||X||X|
|Failure due to the presence of rust and corrosion||X||X||X|
|Built-in jet tub motor and pump||X||X||X|
|Recovery, recovery and disposal of refrigerant||X||X||X|
|Removal of defective material||X||X||X|
|Failure due to unsuitable systems||X||X||X|
|Failure due to undetectable pre-existing conditions||X||X||X|
|Improper installations, repairs or modifications||X||X||X|
|Permit fees ($250 per contract term)||X||X||X|
|Code Violations ($250 per contract length)||X||X||X|
|Kitchen refrigerator with ice maker||X||X|
|Built-in microwave ovens||X||X|
|Garage door openers||X|
|Instant hot and cold water dispensers||X|
|Integrated Exhaust, Attic, Whole House Fans||X|
American Home Shield is a Better Business Bureau (BBB) recognized company, earning a B rating since 1997. With 5,412 positive reviews and 11,359 negative reviews, the company has an overall rating of 2.75 stars. Billing and collection issues top the list of consumer complaints.
You can contact Customer Service at 888-682-1043 anytime, day or night, to report a complaint or submit a service request. To locate your warranty, simply enter your zip code, address or contract number; if you are already registered, just log in. Additionally, a live chat option is available.
A technician will be dispatched to your location within 48 hours if you report a service claim to AHS. If a repair is deemed urgent, the company will do its best to achieve it as soon as possible. For an additional cost, you can have non-emergency repairs completed quickly by a service contractor.
For all states, the commercial service call charges are $75, $100, and $125. (A higher sales call charge reduces your monthly payment.) The sales call charge is the cost of a service call.
Monthly rates for homeowner plans are listed below (prices vary by state). The quote Benzinga got was for Louisiana.
- ShieldPlatinum plan: $119.99
- Gold Shield Package: $89.99
- ShieldSilver package: $69.99
Annual plan prices for real estate plans are listed below (prices vary by state). The quote Benzinga got was for Louisiana.
- ShieldEssential: $525 per year
- ShieldPlus: $725 per year
- ShieldComplete: $950 per year
Annual rates for optional coverage for real estate plans are listed below (prices vary by state). The quote Benzinga got was for Louisiana.
- Roof leak repair: $100 per year
- Electronics: $216 per year
- Guest unit: $200 per year
- Pool and built-in spa: $285 per year
- Saltwater pool and integrated spa: $400 per year
- Septic pump: $75 per year
- Well pump: $100 per year
AHS provides nationwide coverage and has claims representatives available 24 hours a day. AHS has three alternative options for its commercial service call charges ($75, $100, and $125). The ShieldPlatinum plan is the most cost effective and comprehensive home warranty option offered by American Home Shield. It covers 23 different devices, systems and components. The organization has been around for almost 45 years and has an excellent track record in customer service. AHS lets you create a plan with exactly the options you want, which is a definite plus. Compared to its competitors, AHS has fewer payment caps for covered repairs.
AHS customers can design their own home warranty coverage plan with only the options they need and 24/7 customer service and claims. The 30-day manufactures warranty and optional coverage for electronic devices are further advantages for customers. One drawback is that you may be charged multiple service call charges if multiple repairs are needed during the same service call.
American Home Shield vs Competitors
American Home Shield has a few similar competitors like Choice Home Warranty and Cinch Home Services. The table below compares the similarities and differences of home warranty companies. Use this comparison to start your search for a home warranty protection plan.
Coverage for normal wear and tear
Home Component Repairs
The ShieldPlatinum plan is American Home Shield’s most comprehensive home warranty option for the best value. A total of 23 systems and devices, as well as roof leak coverage are included. The organization has been around for nearly 45 years and has an excellent track record with customers. The flexibility to customize your own plan to include only the services you need sets AHS apart. Compared to other home warranty providers, AHS has lower payment limits. American Home Shield is a great option for homeowners looking for repair coverage because of its adaptable plans and outstanding reputation.
US Home Shield Video Tutorial
Frequently Asked Questions