Of course, using any type of tool comes with the potential for user error and gets hurt. But for people who own the 5.4 million recently recalled portable steamers, their chances of getting burned were even higher. Here’s what you need to know about the recall, including how to get a refund.
Which steamboats are be called back?
If you own a portable steamer, you’ll want to check the manufacturing details. This is because approximately 5.4 million units of the Joy / JM brand My Little Steamer and my little steamer Go Mini was recalled for its tendency to “expel, spray or leak hot water during use, which presents a serious risk of burns to consumers”, the Consumer Product Safety Commission (CPSC) Reports.
Both steamboats are manufactured by HSN: formerly known as the “Home Shopping Network” and before that, as the “Home Shopping Club”. But in addition to being sold on the HSN TV channel and HSN.com, the recalled steamboats were also sold in stores nationwide, as well as online at various retailers including Amazon, Target, Bed Bath & Beyond, Walmart, and Lowes from January 2002 to December 2020.
The steamboats cost between $ 10 and $ 30 individually, and between $ 20 and $ 50 in combination sets, and were available in a variety of colors, including black, white, red, purple, and teal. They were made in China and imported by Ingenious Designs LLC, of Ronkonkoma, NY—a wholly owned subsidiary of HSN since 1999.
So far, HSN has received 227 reports of hot water spraying or leaking steamers, including 106 cases of burns, including eight second degree burns and six third degree burns.
How to get a refund on your defective garment steamer
Anyone who owns any of the recalled handheld steamers should immediately stop using it. Those who purchased their units between January 2018 and December 2020 are entitled to a full refund, while those who purchased their steamboats between January 2015 and December 2017 are eligible for a partial refund. Owners of steamboats purchased before January 2015 are entitled to a voucher.
Whichever category you fall into, you should contact HSN for specific instructions on how to get your refund or voucher. You can do this by calling HSN at 855-654-0942 from 9 a.m. to 9 p.m. ET Monday through Friday, or by visiting www.SteamerRecallSettlement.com or the HSN website, then by clicking on “Recall information”.